Refund policy

11. Returns and claims

11.1 If the Customer wishes to return Goods in full or part, for any other reason, the Goods shall only be accepted for return when:

(a) The Customer has notified the Company of the Customer’s intention to return the Goods and the reason for the return by email to returns@continal.eu within seven working days of delivery taking place in accordance with clause 7.1 or clause 7.2;  

(b) The Company has accepted the reason for the return and issued a Return Number by email;

(c) The Customer has accepted any restocking fee that may be applied by the Company by the Customer making the return;

(d) The Goods, when returned to the Company, are in their original packaging and in a resaleable condition;

(e) The Goods are returned, with the Returns Number being clearly visible on the outer packaging, within seven days of the Returns Number being issued. Failure by the Customer, for whatever reason, to not return the Goods within that period shall result in the return being canceled and the Goods deemed accepted by the Customer;

(f) In all cases the freight, carriage, postage, and packaging costs incurred by the Customer to return Goods are at the Customer’s cost and shall not be reimbursed by the Company; and

(g) The Company shall issue the Customer with a credit note, replacement goods or a refund of the cost of the Goods within 30 Business Days (or sooner) following receipt by the Company of the returned Goods to allow the Goods to be inspected and a decision made solely by the Company on whether to restock, replace or refund for the returned Goods.

11.2 Surplus or unwanted Goods

(a) If a Customer wishes to return to the Company Goods that the Customer deems to be surplus or unwanted, the Company is under no obligation to accept the return unless and until a Director agrees to the return in Writing and the request to return the surplus or unwanted Goods is made within 30 Business Days of delivery taking place in accordance with clause 7.1 above or clause 7.2 above and the model, make or version of the Goods are still sold by the Company;

(b) The Goods must be returned within seven days of permission being given by the Company and in a resalable condition complete with any accessories, fittings, fixtures and instructions, in the Goods original undamaged packaging (with the exception of any outer plastic security film); and

(c) Upon receipt of the Goods, the Company shall determine (in its sole discretion) if the returned Goods are in a resalable condition, and if so, the Company shall issue a credit note for the value of the Goods minus a restocking fee of either £20 (twenty pounds) or 25% whichever is the greater.